For Summer 2020 in France, our cancellation policy is slightly different in light of Covid. You can read about this here.

If you cancel your booking

You may cancel your trip at any time. Written notification from the person who made the booking must be received by email to info@action-outdoors.co.uk. A confirmation email will be sent when a member of the team acknowledges receipt. If you don't hear back within 24 hours please contact the team on +44 203 328 5443. You will have to pay the applicable cancellation charges as outlined below.

Our cancellation policies vary depending on the type of holiday you have booked, the cancellation charges are as follows: 

Individual UCPA Programs

More than 30 days prior to departure: Loss of deposit

Between 30 and 21 days: 25%

Between 20 and 15 days: 50%

Between 14 and 8 days: 75%

7 days or fewer or in the case of absence at departure without prior cancellation: 100%

 

UCPA Family Weeks

More than 60 days prior to departure: Loss of deposit

Between 60 and 31 days: 50%

31 days or fewer or in the case of absence at departure without prior cancellation: 100%

Specific UCPA Student Groups

More than 30 days prior to departure: Loss of deposit

Between 30 and 21 days: 30%

Between 20 and 15 days: 55%

Between 14 and 8 days: 80%

7 days or fewer or in the case of absence at departure without prior cancellation: 100%

 

Action Outdoors Adventure Programs

More than 60 days: Loss of deposit

Between 60 and 31 days: 50%

30 days or fewer or in the case of absence at departure without prior cancellation: 100%

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Upon request we can provide you with a cancellation invoice from UCPA/supplier.

Full terms and conditions

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