Important links

For the most up to date information regarding entry requirements please see the following pages:

UK Government advice on entering France

UK Government advice on entering Switzerland

French Government advice on entering France

Swiss Government advice on entering and transiting through Switzerland

What if the French government bans tourists from other countries?

Then you will be offered a credit note or a refund*. We will deal with these at 35 days before travel (or less).

What if the French government closes certain resorts or UCPA centres?

Then you will be offered a credit note or a refund*. We will deal with these at 35 days before travel (or less), we will contact you then.

What if the French government demands a quarantine for incoming visitors?

Then you will be offered a credit note or a refund*. We will deal with these at 35 days before travel (or less), we will contact you then.

What if my home government restricts my travel to France - i.e. travel ban or quarantine requirement upon return?

If it is a full quarantine (i.e. not a 2 day isolation/test to release) or a travel ban, then you will be offered a credit note or a refund*. We will deal with these at 35 days before travel (or less).

Please note we will only contact customers whose home address (the address they booked on with) is in the UK. For customers of other countries, please keep an eye on your travel restrictions and contact us at 35 days before travel if there is an advisory against travel or quarantine.

My balance is now due, should I pay it?

If you do not pay your balance by the due date then your holiday will be cancelled and you will lose any deposit already paid.

What if I have to travel via another country that restricts my travel, e.g. change of flights, transiting another border?

If your home country (address you booked with) and France are both open for travel then you would need to make other travel arrangements. We are unable to offer credit vouchers/refunds under these circumstances (standard cancellation Ts & Cs will apply).

My flight/travel arrangements have been cancelled, can I have a refund?

We are unable to offer credit vouchers/refunds under these circumstances (standard cancellation Ts & Cs will apply). If the travel has been organised via a third party then you would need to contact them or make a claim on your holiday insurance.

What if I have symptoms of COVID/have a positive test before I am due to travel or have been asked to self isolate before I am due to travel?

We are unable to offer credit vouchers/refunds under these circumstances (standard cancellation Ts & Cs will apply). You should follow the rules that are current in your own country/the countries you are travelling through and also France and if you are unable to travel you should make a claim on your own travel insurance.

What if I develop symptoms of COVID whilst on holiday?

Ask the centre staff in the first instance and then follow local medical protocol. You should claim on your holiday insurance for any additional costs incurred.

I’m not very sure about travel during these times and would like to cancel?

We are unable to offer credit vouchers/refunds under these circumstances (standard cancellation Ts & Cs will apply).

What if the amount of testing required for travel to France or to return to my home country increases (e.g. 'test to release' or PCR tests)?

We are unable to offer credit vouchers/refunds under these circumstances (standard cancellation Ts & Cs will apply). We will, however, give you as much information as possible so that you can arrange your testing in resort, where required.

Why are UCPA offering a credit note?

UCPA is a not-for-profit organisation and as such need to manage their finances very carefully. You will be offered a credit note in the first instance, however you will have the option to take a refund* instead.

What if vaccines are essential to enter France or the UCPA centres, or to return to my home country?

To enter France as a tourist currently, from most countries, you need to be fully vaccinated, with booster requirements (more here). We envision that this will be standard practice for the foreseeable future, so by booking a trip you are accepting the current requirements as well as any possible changes in vaccination requirements.

Cancelling due to vaccination policies (either to enter France, or to stay at the UCPA centres or to access ski resorts), will be subject to our standard cancellation terms and conditions; please see our cancellation policy.

These policies are set by the French government and not by UCPA or Action Outdoors.

And for groups on contracts?

For those who have signed (or are signing) a group contract (such as military, schools, large groups of friends or corporate). Please contact our groups department to find out your specific terms and conditions.

*£50 admin fee + payment transaction fee applies to each refund per person per booking.


We are members of ABTA, and have been for almost the whole of Action Outdoors' existence. With 70 of years of experience, your holiday is financially secure.

As many of you are aware, we refunded everyone who had their trip cancelled due to the lockdown in France. Not many tour operators did this, and many are in still disputing refunding their customers.

We will continue to operate with our customers' best interests at the forefront of what we do. Our terms and conditions have not changed, our cancellation policy also has not changed.

The relationship between Actions Outdoors and its customers is of utmost importance. We will uphold the highest of standards, even during the most challenging of times.

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