General resources and FAQs

Winter 20/21 Covid FAQs

All questions relating to cancellations and refunds related to Covid

Written by AO Team
Updated this week

Reducing your impact on the environment

How to make your trip have a smaller footprint

Written by AO Team
Updated over a week ago

Summer 2020 Resort Opening Dates

Which resorts are opening when

Written by AO Team
Updated over a week ago

Chamonix, Mountaineering and Trekking Summer 2020

UCPA Chamonix is operating at UCPA Argentiere this summer

Written by AO Team
Updated over a week ago

Covid Precautions at Centres

Steps being taken in resort for the safety of our staff and customers

Written by AO Team
Updated this week

Payment options and dates

Dates for payment due vary depending on the trip

Written by AO Team
Updated over a week ago

How do I get to resort in the summer?

Travel options for getting to resort in the summer

Written by AO Team
Updated over a week ago

How do I get to resort in the winter?

Travel options for getting to resort in winter

Written by AO Team
Updated over a week ago

Coronavirus

Our latest information regarding travel and Coronavirus.

Written by AO Team
Updated over a week ago

Booking your holiday - Summer

Summer FAQs

Written by AO Team
Updated over a week ago

How will Brexit affect my holiday?

Written by AO Team
Updated over a week ago

Can I book with you even if I am not from the UK?

Anyone from anywhere can book with us!

Written by AO Team
Updated over a week ago

What are the room sharing arrangements?

Written by AO Team
Updated over a week ago

Do I need to pay a security deposit?

Written by AO Team
Updated over a week ago

I'm travelling on my own, will I meet other solo travellers?

Written by AO Team
Updated over a week ago

What should I expect from my trip?

Written by AO Team
Updated over a week ago

I have not received my £100 security deposit back yet

Written by AO Team
Updated over a week ago

How to make a complaint

In the unfortunate event that you need to make a complaint, please refer to this article.

Written by AO Team
Updated over a week ago

Cancellation policy

Our cancellation policies vary depending on the trip

Written by AO Team
Updated over a week ago

How do I make an amendment to my trip?

Written by AO Team
Updated over a week ago

What insurance do you offer?

Written by AO Team
Updated over a week ago

What type of insurance should I have?

Written by AO Team
Updated over a week ago

I haven't received my confirmation email

Written by AO Team
Updated over a week ago

How do I book?

Written by AO Team
Updated over a week ago

Can I receive a discount?

Discounts are available very occasionally...

Written by AO Team
Updated over a week ago

Under 18s and over 45s

Age restrictions with UCPA.

Written by AO Team
Updated over a week ago

I'm already good at the activity chosen - why should I take any lessons?

Do I need lessons?

Written by AO Team
Updated over a week ago

Can I pay in instalments?

Depending on when you book and your trip start date, you can pay in instalments.

Written by AO Team
Updated over a week ago

Can I book directly with UCPA?

Written by AO Team
Updated over a week ago

Can I book a twin room?

Rooms are different across the centres.

Written by AO Team
Updated over a week ago

Why are your holidays so cheap?

UCPA is a not-for-profit organisation.

Written by AO Team
Updated over a week ago