General resources and FAQs

Reducing your impact on the environment

How to make your trip have a smaller footprint

Written by AO Team
Updated over a week ago

Covid Precautions at Centres

Steps being taken in resort for the safety of our staff and customers

Written by AO Team
Updated over a week ago

Payment options and dates

Dates for payment due vary depending on the trip

Written by AO Team
Updated over a week ago

How do I get to resort in the summer?

Travel options for getting to resort in the summer

Written by AO Team
Updated over a week ago

How do I get to resort in the winter?

Travel options for getting to resort in winter

Written by AO Team
Updated over a week ago

Coronavirus

Our latest information regarding travel and Coronavirus.

Written by AO Team
Updated over a week ago

Booking your holiday - Summer

Summer FAQs

Written by AO Team
Updated over a week ago

Can I book with you even if I am not from the UK?

Anyone from anywhere can book with us!

Written by AO Team
Updated over a week ago

What are the room sharing arrangements?

Written by AO Team
Updated over a week ago

Do I need to pay a security deposit?

Written by AO Team
Updated over a week ago

I'm travelling on my own, will I meet other solo travellers?

Written by AO Team
Updated over a week ago

What should I expect from my trip?

Written by AO Team
Updated over a week ago

I have not received my £100 security deposit back yet

Written by AO Team
Updated over a week ago

Cancellation policy

Our cancellation policies vary depending on the trip

Written by AO Team
Updated over a week ago

How to make a complaint

In the unfortunate event that you need to make a complaint, please refer to this article.

Written by AO Team
Updated over a week ago

How do I make an amendment to my trip?

Written by AO Team
Updated over a week ago

What insurance do you offer?

Written by AO Team
Updated over a week ago

What type of insurance should I have?

Written by AO Team
Updated over a week ago

I haven't received my confirmation email

Written by AO Team
Updated over a week ago

How do I book?

Written by AO Team
Updated over a week ago

Can I receive a discount?

Discounts are available very occasionally...

Written by AO Team
Updated over a week ago

Under 18s and over 45s

Age restrictions with UCPA.

Written by AO Team
Updated over a week ago

I'm already good at the activity chosen - why should I take any lessons?

Do I need lessons?

Written by AO Team
Updated over a week ago

Can I pay in instalments?

Depending on when you book and your trip start date, you can pay in instalments.

Written by AO Team
Updated over a week ago

Can I book directly with UCPA?

Written by AO Team
Updated over a week ago

Can I book a twin room?

Rooms are different across the centres.

Written by AO Team
Updated over a week ago

Why are your holidays so cheap?

UCPA is a not-for-profit organisation.

Written by AO Team
Updated over a week ago