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General resources and FAQs
General resources and FAQs
31 articles in this collection
Written by
AO Team
Winter 20/21 Covid FAQs
All questions relating to cancellations and refunds related to Covid
Written by
AO Team
Updated over a week ago
Reducing your impact on the environment
How to make your trip have a smaller footprint
Written by
AO Team
Updated over a week ago
Summer 2020 Resort Opening Dates
Which resorts are opening when
Written by
AO Team
Updated over a week ago
Chamonix, Mountaineering and Trekking Summer 2020
UCPA Chamonix is operating at UCPA Argentiere this summer
Written by
AO Team
Updated over a week ago
Covid Precautions at Centres
Steps being taken in resort for the safety of our staff and customers
Written by
AO Team
Updated over a week ago
Payment options and dates
Dates for payment due vary depending on the trip
Written by
AO Team
Updated over a week ago
How do I get to resort in the summer?
Travel options for getting to resort in the summer
Written by
AO Team
Updated over a week ago
How do I get to resort in the winter?
Travel options for getting to resort in winter
Written by
AO Team
Updated over a week ago
Coronavirus
Our latest information regarding travel and Coronavirus.
Written by
AO Team
Updated over a week ago
Booking your holiday - Summer
Summer FAQs
Written by
AO Team
Updated over a week ago
How will Brexit affect my holiday?
Written by
AO Team
Updated over a week ago
Can I book with you even if I am not from the UK?
Anyone from anywhere can book with us!
Written by
AO Team
Updated over a week ago
What are the room sharing arrangements?
Written by
AO Team
Updated over a week ago
Do I need to pay a security deposit?
Written by
AO Team
Updated over a week ago
I'm travelling on my own, will I meet other solo travellers?
Written by
AO Team
Updated over a week ago
What should I expect from my trip?
Written by
AO Team
Updated over a week ago
I have not received my £100 security deposit back yet
Written by
AO Team
Updated over a week ago
How to make a complaint
In the unfortunate event that you need to make a complaint, please refer to this article.
Written by
AO Team
Updated over a week ago
Cancellation policy
Our cancellation policies vary depending on the trip
Written by
AO Team
Updated over a week ago
How do I make an amendment to my trip?
Written by
AO Team
Updated over a week ago
What insurance do you offer?
Written by
AO Team
Updated over a week ago
What type of insurance should I have?
Written by
AO Team
Updated over a week ago
I haven't received my confirmation email
Written by
AO Team
Updated over a week ago
How do I book?
Written by
AO Team
Updated over a week ago
Can I receive a discount?
Discounts are available very occasionally...
Written by
AO Team
Updated over a week ago
Under 18s and over 45s
Age restrictions with UCPA.
Written by
AO Team
Updated over a week ago
I'm already good at the activity chosen - why should I take any lessons?
Do I need lessons?
Written by
AO Team
Updated over a week ago
Can I pay in instalments?
Depending on when you book and your trip start date, you can pay in instalments.
Written by
AO Team
Updated over a week ago
Can I book directly with UCPA?
Written by
AO Team
Updated over a week ago
Can I book a twin room?
Rooms are different across the centres.
Written by
AO Team
Updated over a week ago
Why are your holidays so cheap?
UCPA is a not-for-profit organisation.
Written by
AO Team
Updated over a week ago