General resources and FAQs

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31 articles in this collection
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Winter 20/21 Covid FAQs

All questions relating to cancellations and refunds related to Covid
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Updated this week

Reducing your impact on the environment

How to make your trip have a smaller footprint
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Updated over a week ago

Summer 2020 Resort Opening Dates

Which resorts are opening when
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Written by AO Team
Updated over a week ago

Chamonix, Mountaineering and Trekking Summer 2020

UCPA Chamonix is operating at UCPA Argentiere this summer
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Updated over a week ago

Covid Precautions at Centres

Steps being taken in resort for the safety of our staff and customers
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Updated this week

Payment options and dates

Dates for payment due vary depending on the trip
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Updated over a week ago

How do I get to resort in the summer?

Travel options for getting to resort in the summer
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Updated over a week ago

How do I get to resort in the winter?

Travel options for getting to resort in winter
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Written by AO Team
Updated over a week ago

Coronavirus

Our latest information regarding travel and Coronavirus.
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Written by AO Team
Updated over a week ago

Booking your holiday - Summer

Summer FAQs
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Updated over a week ago

How will Brexit affect my holiday?

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Updated over a week ago

Can I book with you even if I am not from the UK?

Anyone from anywhere can book with us!
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Updated over a week ago

What are the room sharing arrangements?

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Updated over a week ago

Do I need to pay a security deposit?

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Updated over a week ago

I'm travelling on my own, will I meet other solo travellers?

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Updated over a week ago

What should I expect from my trip?

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Updated over a week ago

I have not received my £100 security deposit back yet

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Updated over a week ago

How to make a complaint

In the unfortunate event that you need to make a complaint, please refer to this article.
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Updated over a week ago

Cancellation policy

Our cancellation policies vary depending on the trip
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Updated over a week ago

How do I make an amendment to my trip?

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Updated over a week ago

What insurance do you offer?

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Updated over a week ago

What type of insurance should I have?

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Updated over a week ago

I haven't received my confirmation email

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Updated over a week ago

How do I book?

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Updated over a week ago

Can I receive a discount?

Discounts are available very occasionally...
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Updated over a week ago

Under 18s and over 45s

Age restrictions with UCPA.
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Updated over a week ago

I'm already good at the activity chosen - why should I take any lessons?

Do I need lessons?
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Updated over a week ago

Can I pay in instalments?

Depending on when you book and your trip start date, you can pay in instalments.
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Updated over a week ago

Can I book directly with UCPA?

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Updated over a week ago

Can I book a twin room?

Rooms are different across the centres.
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Updated over a week ago

Why are your holidays so cheap?

UCPA is a not-for-profit organisation.
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Written by AO Team
Updated over a week ago