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General resources and FAQs
General resources and FAQs
30 articles in this collection
Written by
AO Team
Summer 21 Covid Cancellation Policy
Our guarantee for you and your trip this summer
Written by
AO Team
Updated over a week ago
Reducing your impact on the environment
How to make your trip have a smaller footprint
Written by
AO Team
Updated over a week ago
Chamonix, Mountaineering and Trekking Summer 2020
UCPA Chamonix is operating at UCPA Argentiere this summer
Written by
AO Team
Updated over a week ago
Covid Precautions at Centres
Steps being taken in resort for the safety of our staff and customers
Written by
AO Team
Updated over a week ago
Payment options and dates
Dates for payment due vary depending on the trip
Written by
AO Team
Updated over a week ago
How do I get to resort in the summer?
Travel options for getting to resort in the summer
Written by
AO Team
Updated over a week ago
How do I get to resort in the winter?
Travel options for getting to resort in winter
Written by
AO Team
Updated over a week ago
Coronavirus
Our latest information regarding travel and Coronavirus.
Written by
AO Team
Updated over a week ago
Booking your holiday - Summer
Summer FAQs
Written by
AO Team
Updated over a week ago
How will Brexit affect my holiday?
Written by
AO Team
Updated over a week ago
Can I book with you even if I am not from the UK?
Anyone from anywhere can book with us!
Written by
AO Team
Updated over a week ago
What are the room sharing arrangements?
Written by
AO Team
Updated over a week ago
Do I need to pay a security deposit?
Written by
AO Team
Updated over a week ago
I'm travelling on my own, will I meet other solo travellers?
Written by
AO Team
Updated over a week ago
What should I expect from my trip?
Written by
AO Team
Updated over a week ago
I have not received my £100 security deposit back yet
Written by
AO Team
Updated over a week ago
Cancellation policy
Our cancellation policies vary depending on the trip
Written by
AO Team
Updated over a week ago
How to make a complaint
In the unfortunate event that you need to make a complaint, please refer to this article.
Written by
AO Team
Updated over a week ago
How do I make an amendment to my trip?
Written by
AO Team
Updated over a week ago
What insurance do you offer?
Written by
AO Team
Updated over a week ago
What type of insurance should I have?
Written by
AO Team
Updated over a week ago
I haven't received my confirmation email
Written by
AO Team
Updated over a week ago
How do I book?
Written by
AO Team
Updated over a week ago
Can I receive a discount?
Discounts are available very occasionally...
Written by
AO Team
Updated over a week ago
Under 18s and over 45s
Age restrictions with UCPA.
Written by
AO Team
Updated over a week ago
I'm already good at the activity chosen - why should I take any lessons?
Do I need lessons?
Written by
AO Team
Updated over a week ago
Can I pay in instalments?
Depending on when you book and your trip start date, you can pay in instalments.
Written by
AO Team
Updated over a week ago
Can I book directly with UCPA?
Written by
AO Team
Updated over a week ago
Can I book a twin room?
Rooms are different across the centres.
Written by
AO Team
Updated over a week ago
Why are your holidays so cheap?
UCPA is a not-for-profit organisation.
Written by
AO Team
Updated over a week ago